Laura Fisher announces Exclusive Interview with Joe Shoen of U-Haul International

By | Industry, Storage | No Comments

Laura Fisher, Co-Founder of Business E Suites and host of Small Business Insights announces an exclusive interview with the business pioneer, Joe Shoen, President, Chairman, and CEO of U-Haul’s parent company, AMERCO.

Sugar Land, Texas, July 20, 2022: As a small business owner, Laura Fisher from Small Business Insights is on a mission to interview business owners from different industries to learn and share their success stories. Today, she has come across a true celebrity in the rentals industry; Joe Shoen, a businessman who has successfully disrupted the rentals industry, helping to cement U-Haul as an iconic brand that continues to expand after 77 years.

U-Haul is about helping all small businesses succeed and has built its authorized dealer network on that premise.  Tens of thousands of authorized dealers have grown their business as a result of their relationship with U-Haul, and Laura Fisher discussed this very concept with Mr. Shoen himself.

Joe Shoen joined U-Haul in 1973 and in the past 49 years works tirelessly in every sector of the U-Haul enterprise is truly what makes the rental company the leader in its industry nationwide. It’s only fair to mention how the remarkable journey of U-Haul has been putting over 186,000 trucks and over 128,000 trailers on North American roadways right now and more than 21,000 local dealers serving as rental locations (in addition to more than 2,000 U-Haul-owned and operated stores).   Mr. Shoen has put a comprehensive plan to attract more and more of these small businesses, making over 3k new partners each year since 2012.

The U-Haul Business Empire is very well positioned and is anticipated to grow more in decades to come amid the high demand for the services and network that U-Haul has provided the country.

Today, Joe Shoen still makes visits to many U-Haul locations, works around the clock, and takes calls from customers directly.  Mr. Shoen believes “service comes before profit, you’ve got to serve the customer if you expect profit.  You can’t tell the customer you need profit today – they want SERVICE.”

The remarkable part of someone like Joe Shoen, is his ability to personally address complaints and other issues from any customer.  In fact, to this day, you can call or email Joe Shoen directly.   After all, Joe mentions, “people just want to be treated decently and fairly, get value for their money.   Most people who have a problem don’t want to complain, they just want it solved.” And it is this motto that continues to put U-Haul and its subsidiaries on the map.

U-Haul with Joe Shoen’s guidance has successfully launched U-Haul University, with 65,000 learners online.  This program provides general business courses, which are available to those affiliated with U-Haul.  The access to a learning tool like U-Haul University has provided endless opportunities to thousands of business owners.  Joe Shoen mentions that “a motivated adult can learn just about anything, and if it has to do with their livelihood, they tend to be good learners.”

U-Haul has disrupted and forever changed the rental industry, a big contribution from its leader, Joe Shoen.

To access the full interview, tune in to Small Business Insights on Spotify, Apple, or Amazon Music. It is an episode you do not want to miss!  [Listen Now]

About Small Business Insights 

Small Business Insights is a self-made podcast crafted exclusively for aspiring entrepreneurs, startups, and small business owners. Its focus is always to learn from the success stories and failures other business owners from different industries have had to put them where they are today. Laura Fisher, SBI’s host with its legendary motto “you better be up to something,” has inspired many entrepreneurs and successful business owners to join the journey of sharing their stories and making a difference to impact others on the road to building a successful business.

Press Contact

Ahava Marketing, Inc.
1 (800) 278-4829
hello@ahavamarketing.com

8 Ways to Make Employees Feel Comfortable at Work

By | Tips

What exactly gives a person satisfaction at work? And what can make a person not only satisfied with work, but look forward to work each day? While there is no magic formula for making employees enjoy work, there are a few things that increase happiness in the workplace. People tend to stay at jobs where they feel comfortable, and you can consider these seven tips for making employees feel more at ease at work.

1. Gain a Relationship

There tends to be a stigma when it comes to power status within the workplace. Often, employees don’t have a great relationship with their boss. Sometimes when someone above you holds higher power, it can be easy to avoid them out of fear. Talking with a boss can be uncomfortable and forced if there isn’t a positive relationship established first. It’s possible and helpful to have friendly work relationships with employees and still establish your place of power.

2. Encourage Open Communication

Employees get easily frustrated when they feel their concerns and opinions don’t matter. Create a safe space where employees can voice things they think could be improved in the workplace. Also, if an employee talks to a manager confidentially about some issue, make sure the conversation remains private. There is no need to pit employees against each other by announcing when one employee has an issue with another. Instead, try to resolve conflicts without insinuating that anyone reported an issue.

3. Allow Casual Dress on Certain Days

One of the main advantages of working from home is that one can dress casually. While office dress is likely expected at your place of business, you can offer casual days open in a new tab. Every once in a while is something to look forward to. Consider letting your employees wear khakis and a polo at the end of the week, instead of a suit every single day. Little gestures like this can boost morale more than you know.

4. Make it Feel More Like Home

Your office doesn’t have to look like the main goal is strictly business. Employees likely spend more time at work than they do at home, so you should make the office feel as comfortable as possible within reason. For example, offer a break room with a few extra amenities. Make the lunch area feel more like an actual kitchen by making a few simple upgrades, like adding glass pantry doors. This is a great option for adding a touch of familiarity to the office, with the option of engraving your company’s logo or name into the glass. When you make the environment homier, workers will not have to dread coming to a cold, sterile environment.

5. Offer Some Privacy

While there is certainly a time and place for team bonding activities, there is also a need for privacy at times. Employees will likely not feel comfortable at work if they feel the look over their shoulders of a manager. While monitoring job performance is necessary, employees need to feel trusted. Giving employees private cubicles opens in a new tab to get work done can make them more efficient, because they will feel less pressure to impress the people watching them.

Although it’s a helpful suggestion, employees don’t need their cubicles to be productive. If that isn’t your style for running a company, use your own office as a place to monitor your employees from a distance. You can do this while your team works and operates in an open office layout. You should check up on things a few times throughout the day, but it’s best to show your employees that you trust them by letting them do their work on their own.

6. Host Team-Building Activities

During work hours, coworkers likely don’t have much time to talk and find out a lot about each other. Hosting team-building exercises regularly can be a good way to let everyone get to know each other better, with no pressure from work in the way. Try to think of fun group activities that promote bonding. This includes bowling, pottery painting, or even an escape room. Employees may find out they have more in common with each other than they thought, and this can create a better teamwork.

7. Allow Anonymous Suggestions for Improvement

Some employees may never be confrontational people. However, these employees may still have great ideas about how the company can be improved. Instead of putting employees on the spot and making them feel they must attach their name to any suggestions, consider allowing anonymous ones. For example, you can offer an end-of-the-year survey annually. In this questionnaire, you can ask workers to report things they do and do not like about their jobs. When you don’t make someone put their name on this type of survey, you will likely get a more honest and open report. This also helps to take pressure off your employees, because they won’t feel nervous or at risk of losing their job by anonymously stating how they feel.

8. Reward Good Work

If you want someone to feel comfortable with his or her job, make sure you don’t leave them guessing about work performance. When you see someone doing a good job, tell him or her that you appreciate his or her dedication and attention to detail. Offer incentives throughout the year to employees who demonstrate a strong work ethic. When workers feel appreciated, they are more likely to feel satisfied at work. A simple “good job” can go a long way in making workers feel comfortable at their job.

If you are willing to take it a step further, offer incentives for hard work. A simple way to do this is to choose an employee of the month and let them pick out a gift card from their favorite restaurant. This will show your employees that their work doesn’t go unnoticed, and will motivate them to keep putting their best effort into what they do.

 

Most employees want their workers to be as happy as possible with their jobs. In many cases, coworkers become like a family to each other. Promoting an environment of honesty and open communication is essential in making employees feel comfortable in their positions. Don’t be afraid to ask them what could change to make their workplace a little better.

9 ways to use office TECHNOLOGY to your ADVANTAGE

By | Tips

Companies provide technology to their employees, but it depends on the business activity, of course, the performed work, and the benefit that comes from using technology.

Here are 9 ways to take advantage of technology in your workplace:

Take care of your equipment

For many employees, the computer or laptop is their main work tool, so it’s important to try to make the best use of it.

Optimize your email

Many email providers have options to automatically archive the email you receive and save time searching for important emails by applying custom settings.

Fewer apps, better performance

Having multiple applications running at the same time on your computers can be the cause of slow performance. Focus on one activity at a time.

Throw out the garbage

Do you have documents, images, etc, that no longer serve? Make a folder with these files and compress it. You will save space in your computer’s memory, and it will work faster!

Ask Systems or IT

If you have doubts about installing a program or your equipment is failing, the Systems Manager is the right person to turn to. Remember, the computer is not yours, and even if you think you are a “computer expert”, an office computer is not always the same as a home computer. Ask first.

Protect mobile devices

Mobile devices are expensive, and some require specific care, such as avoiding sun exposure or immersing them in water. Prevent the company from charging you and protect them.

Restrict personal use

If you have free access to the internet in the office, you need to self-regulate on its use for personal matters, especially if it slows down your activities or distracts you too much.

Save yourself the negative comments

A negative message about your boss on social networks can reach him if you don’t know the terms of use of the platform. On the most popular social networks, such as Facebook and Twitter, it’s possible to restrict your information and keep it private; do it and avoid problems, or better, don’t comment on work on social networks.

Protect confidentiality

Within companies, many employees have access to confidential or proprietary information, and companies often communicate to employees the rules that exist for sharing facts, figures, and other information. Much of it is found in our computer equipment, protect it! Regarding social networks, refrain from publishing confidential information; once again… social networks are not private, and an indiscreet act on the network cause problems.

4 Tips to ADAPT to the HYBRID model at work

By | Tips

For some, the home office is already a thing of the past, and for others, it’s still half a reality. The hybrid model is the new company strategy for employees to resume their place in the office only 1, 2, or 3 days a week.

Does it work to keep companies productive?

The definition of “hybrid” refers to a being or object made up of two or more elements of the same nature.

When we refer to work, the hybrid model is a combination of remote and face-to-face work that can be presented in different modalities.

These 4 tips will help you adapt to the hybrid work model:

 

Prioritize asynchronous communication

 

Asynchronous communication doesn’t occur in real-time. That is, participants are not connected in the same space of time.

This implies that, although communication with other members of your team isn’t instantaneous or immediate, remote meetings and conversations are better used, focused, and objective.

Make sure your messages are always clear and direct.

 

Plan time in the office

 

When combining face-to-face with remote work, it’s recommended that the activities of the greatest importance and require continuous interaction can be discussed and planned during face-to-face sessions.

Also, don’t forget to bring an agenda or to-do list, both at home and work, so you can plan your time and finish your pending tasks on time and without pressure.

 

Increase your digital skills

 

Take courses, ask your friends, or family experts, and research new tools to speed up your performance with the help of digital intelligence.

The important thing is to find new ways that make your work in the hybrid model stay organized and easier to carry.

 

Adapt your workspaces to both parts

 

The safety of your workspaces is a priority, so you must ensure and preserve the hygiene, distance, comfort, and happiness protocols you have been maintaining at home.

 

Don’t be alarmed! It can be a bit difficult at first, but just as we were able to adapt to working from home every day of the week for an emergency, we will also know how to handle the situation in the hybrid model.

5 of the BEST 2022 office GADGETS

By | Tips

Having the best office gadgets at your disposal transforms your personal space into a luxe working environment.
Working is rarely more enjoyable than free time, but the best office gadgets can make it significantly less of a drag.
They’re usually the kind of thing you don’t give much of a thought about when you’re in the office proper, but once you’re home and attempting to create your work area, you begin to notice their absence. The big items — a desk, a chair, a laptop — are obvious, but they’re just the starting point.

1.reMarkable 2 digital Tablet

Despite the digitization of everything, there are sometimes it’s easier (and more satisfying) to simply jot something down in a notebook. The problem is when you must convert those analog notes into digital form, thus negating whatever efficiency advantage you gained in the first place. Enter the reMarkable, a tablet and stylus that mimics the feel of writing on paper with remarkable accuracy.

 

2. Stream Deck Mini

The typical knowledge worker has certain sites, documents, and apps they must access frequently enough to make them bookmarkable — or even just constantly open in a browser tab.
The Stream Deck Mini is an elegant, satisfying, and fun replacement for those methods. Originally designed for streamers who need to access many kinds of tools without breaking the flow of their show, the Stream Deck is a collection of hotkeys that does whatever you need it to do. Rather than hunt through folders for that client’s information or simply always leave Photoshop open, poke one of the Stream Deck’s chunky buttons to get what you need.

 

3. JCREN wireless charging mouse pad

 

Leaving your phone plugged in all day is a sure way to avoid the constant war with a draining battery, but it’s also very inconvenient. A charging pad is a more user-friendly option, but it’s tough to give precious desk or office space over to something that only serves one function, and only some of the time. Enter the phone charging mouse pad, which justifies its footprint by serving two ongoing needs. If your phone needs a boost, just drop it next to your mouse while you work.

 

4. CyberPower CP1000AVRLCD battery backup

A sudden power outage can destroy hours of work with one swift zap and depending on the nature of the outage, it can fry your equipment, too. You likely already have your electrical devices plugged into a surge protector of some sort (and if you don’t, you should) but taking that one step further with a backup battery gives you the protection you need to save everything before shutting down.

 

5. Fujitsu Happy Hacking Keyboard Classic

 

This entry could easily go either in productivity or comfort because a good keyboard provides both. Your computer came with a keyboard, of course, but a mechanical or semi-mechanical keyboard provides options you may not have realized exist. With customizable key mapping that works with either PC or Macs, keyboards like the Fujitsu HHKB ease pressure on key joints, placing high-usage keys and shortcuts within immediate reach.

 

The best office gadgets help define your workspace as being for work, while the rest of your home is for non-work. Maybe that’ll get you to stop checking your email at 10 pm (don’t do that, anymore please!).

3 recommended project management software SOLUTIONS for your business

By | Tips

Project management software is a force multiplier. You can organize your time and resource management, create reports about business and employee performance, and get a better idea of what’s working and what isn’t. Project management software can also make team collaboration easier and more seamless than ever before.

These three options can streamline your business workflow:

 

1.Monday

 

Is a flexible platform to manage all your team’s projects, processes, and workflows in one place. While the platform is intuitive and visually stunning, it’s robust enough for large organizations to manage all their work across departments.

  • Easy, visual & intuitive dashboard
  • Fully customizable—make it your own
  • Get started in 5 simple steps
  • Fits any size business
  • Free 14-day trial

 

2. Smartsheet

 

Is the enterprise platform for dynamic work. A leading cloud-based platform for work management; Smartsheet empowers organizations and teams to dynamically plan, execute, and report on work at scale, resulting in more efficient processes, innovative solutions, and better business outcomes.

  • End-to-end platform with myriad planning and tracking tools
  • Choose between grid, card, Gantt, and calendar views
  • Easy drag-and-drop dashboard
  • Real-time status views and live data charts
  • 30-day free trial

 

3. Asana

 

Is a project management software designed to help keep your business on track. The software makes it easy to break down projects into tasks, and then assign those tasks to individual team members. Asana offers lists, Kanban boards, and Gantt charts, which together, give employees and managers both a macro and micro view of the work that needs to be done.

  • Multiple ways to view projects and tasks
  • Integrates with 100+ business software platforms
  • Orchestrates work across teams via projects
  • Automates manual tasks and repeatable processes
  • Powerful free plan

 

These programs shouldn’t take long for employees to master, and should have a straightforward, intuitive interface for carrying out tasks and communicating with teammates.

 

Segmented coworking… WINNING way of working

By | Industry

In the short and medium-term, it will not be surprising if we continue to face new variants of some viruses; however, it’s most likely that its mortality rate will decrease, which would help increase the confidence of companies and their talent in face-to-face work.

In this context, coworking buildings, due to their qualities, could be beneficial workspaces in most of the new work trends. Because they can welcome small and medium-sized companies, which have most sought to reduce their property rental costs after the complicated health period, and offer payment for specific workdays, without forcing them to purchase full weeks (which would mean a low cost, without giving up assistance).

Also, coworking spaces allow professionals to go to work in a place closer to their homes, reducing transportation time and pollution, and enjoying environments and facilities specially designed to carry out their work responsibilities.

But, to achieve these purposes, there is a condition: coworking companies seem to have thought of an intelligent redesign of their spaces, more segmented, to offer new services, as well as combinations between workrooms, meeting spaces, and other accessories, to meet the needs of different niches.

Organizations are taking all these factors to determine the future of their workplaces. If coworking spaces provide segmented products and services, they’ll have a better chance of combining and leveraging two approaches that seem opposite in business: greater transmission of organizational culture, at a distance, and efficient cost reduction when working in person.

The foregoing converts shared offices into a new meeting point for business interests in several countries, in the context of the new labor reality.

Companies that offer coworking services have the challenge of defining more focused schemes, serving user and market segments, and seeking flexibility in the use of time and space in their facilities.

What a great opportunity!

6 Definitive Traits of PROFESSIONAL Attitude

By | Business

The path to success isn’t easy, but there are traits in the attitude of successful people that have served as parameters to continue their path. Here are those 6 traits that can enhance your personality:

1. SET goals and plans.

 

Knowing where you are going is a big part of the journey. Having plans and goals is an excellent way to walk toward success. However, you must be clear that it is not just about making plans.
A crucial part of your goals is their ability to be achieved; a successful professional knows that he must set realistic goals.
It’s rather a process of balance, between betting big, and aiming for those things that we know can be achieved.

 

2. BUILD a network of professional contacts

A good professional has a wide network; through this, he manages different aspects of his professional performance.
We don’t just meet people to meet. It’s also necessary to be proactive, dynamic people, with a desire to succeed and contribute new knowledge to our lives.
Contacts abroad mean the possibility of nourishing oneself from other cultures, enriching one’s vision, broadening the spectrum of action, and learning to solve problems in other ways.

 

3. DEVELOP communication skills

 

Communicating is an art; it’s not just about sending a message. It also has to do with your ability to get your ideas across.
It has a lot to do with your empathy, good dissemination strategies, and, above all, the vocabulary you use.
A successful professional uses the correct language. He knows the terminology of his area, and makes himself understood with the necessary fluency.

4. INTERNATIONAL experience

 

Giving you the opportunity to treasure international experiences is a way to grow and pave the way for success. It translates into a knowledge of other cultures, greater expansion, and an ability to appreciate circumstances as scenarios for growth.

5. OTHER languages

 

Learning another language allows you to stand out from the rest. Although English is known as the language of business, speaking other languages ​​enriches professional relationships.
With each language, there’s an added cultural and life load. This means your system of thought and way of seeing life is enlarged. The new language brings the possibility of seeing greater solutions and fewer problems.

6. INVESTMENT in education

Constant training is key. You can’t just rely on what you know, much less allow yourself to stagnate. You need to continue training to discover the skills and abilities necessary to develop your career. Maintaining a culture of lifelong learning is key for any professional.

A professional attitude is what makes the key difference when having contact with clients or prospective clients. This materializes the business, and therefore, growth will be potentialized.

3 skills needed to be a SUCCESSFUL entrepreneur

By | Tips

Some aspects must be developed or learned to make the business trajectory turn out as planned.

Whoever runs a company must be able to inspire and persuade the people around them and communicate their passion and vision. Being an effective communicator isn’t just about how eloquent you are, although that’s important; it’s also about how well you connect with people and the relationships you’re able to form.

Being a people person doesn’t come naturally to many entrepreneurs, and attracting the right people can’t be easy either. Fortunately, “being good to people” is a skill that you can learn (and is necessary) if you want to be successful.

Here are some of the interpersonal skills you probably need to improve:

Effective listening

Maybe our ideas, goals, visions, and enthusiasm are the topics we talk about all the time without having listened in the same proportion.
Listening to customers or associates in charge of customer service can indicate what works. From that, it’s possible to modify strategies and systems.
Poor listeners focus on the response they plan to give, rather than what the other person is expressing. Being a good listener is striving to fully understand a message instead of reacting immediately. They are not interrupting the speaker or doing other things while someone is speaking. Rather, they focus their attention on what the other person is saying.
This type of listening requires patience and time, but in turn, is a satisfying practice.

Relationship building

When we put ourselves in the shoes of another person and let them see that we understand them, it marks the beginning of a good relationship. This aspect of negotiation is staying “on the same side” as the other person.
A good relationship with collaborators and suppliers translates into an understanding of strengths, weaknesses, and needs, since everyone is working towards a common goal and in search of the same results.
The beginning is listening well. Then it’s advisable to enter the world of the other person subtly. As a result, you’ll feel comfortable seeing the similarity between the two of you, and you will develop trust.

Assume the best

Studies have shown that if you have low expectations of someone, they will perform poorly. On the contrary, if expectations are high, performance will be better.
If we assume the best of our collaborators, they’ll be motivated to give their best. By assuming the sincerity of those around us, we can be useful if they need our support for any reason; It’s a way of offering respect and being respected.

These skills can be applied to everyone around us: family, partners, clients, and work teams.

If we practice these skills in all areas of life, everyone around us will be eager to support us on the road to success.

9 MUSICAL options for working remotely!

By | Tips

Most remote workers choose to work while listening to music, as it’s proven to help focus and create a pleasant sensation in the brain. We suggest three of each options:

  1. Music to activate the week!

On Mondays, it’s hard to get up, no matter how much coffee you drink. For this reason, music becomes an essential companion on those days when it is necessary to lift your spirits or even lacks a little help to wake up:

  • Can´t stop the feeling! Justin Timberlake
  • Sugar – Maroon 5
  • Heart Attack – Demi Lovato

 

  1. Music to get inspired and be more creative

One of the main concerns of remote workers is being creative enough in their specialties, be it writing, designing, or programming. Therefore, they need music that keeps them entertained and at the same time serves as an inspiration to be more efficient and successful:

  • Coming over – James Hersey
  • Love is all I got – Feed Me
  • Beaches – Gone in the sun

 

  1. Music to be more productive

Although it depends on each personality, in general, remote workers are more productive and creative with music that is functional, upbeat, and fun, but not too loud:

  • Happy – Pharrell Williams
  • Here comes the sun – Abbey Road
  • You can´t hurry love – Phil Collins

 

  1. Music that will make you dance

Few activities are as relaxing and happy as dancing. So why not combine it with working from home? Pure Latin American rhythm to help you keep moving!

  • Vivir mi vida – Marc Anthony
  • Suavemente – Elvis Crespo
  • Hips don’t lie – Shakira

 

  1. Music to work and enjoy your day

Music is not only a companion to have in the background. Music is more enjoyable when it’s felt, when it’s enjoyed, and even when it’s understood. Of course, all while the remote worker gets inspired by instrumental jazz:

  • I fall to pieces
  • Heartbreak hotel
  • Please release me

 

  1. Music to sing to while working

Although instrumental music is usually very relaxing and ideal for concentration, many times, and depending on the mood, those songs that bring out the deepest part of our heart are needed. Those that are sung loudly! To work and sing at the same time:

  • Humanos a Marte – Chayanne
  • Caraluna – Bacilos
  • Corazón partío – Alejandro Sanz

 

  1. Music for maximum concentration

There are times or certain types of work that require the strictest concentration, because an error could cause everything achieved so far, to be lost. This is very calming music, by artists from all over the world and mostly instrumental songs, so as not to lose sight of any detail of your work:

  • Next – Emily Rubye
  • At last, sunrise – Maree Docia
  • Borrowed Peace – Peter Sandberg

 

  1. Music for ‘rocking’ remote workers

Rock is the perfect injection of energy to start remote workdays and add extra points to your productivity:

  • Highway to hell – AC/DC
  • Sex on fire – Kings of Leon
  • Whole lotta love – Led Zeppelin

 

  1. Music for all moods

You can have a bad day, and that affects the work we do. Other times, you want to be alone and focused on your task with music that gives you a little bit of everything: rhythm, artists from all over the world, slow songs, and other more cheerful ones, for those situations in which work calls for it. These options condense all those factors:

  • Amici – Sean Oban
  • Once upon a time – Fredrik Lundberg
  • River running free – Miriam Raye

 

Enjoy!